SOURCE: https://www.ses.nsw.gov.au/contact-nsw-ses FETCHED: 2026-11-03 16:00 AEDT - - Contact the NSW SES | NSW SES - - - - - - - - - - - Skip to main content Show us how you prepare for storm season by entering our Stay Ahead of the Storm Challenge , with some great prizes up for grabs! Global Alert This is a Test Global Alert (Critical) Setup for visitors in any emergency Location. Create your emergency Plan close Close this alert Automatic language translation Our website uses an automatic service to translate our content into different languages. These translations should be used as a guide only. We may choose to keep content in English if we are not sure the translation will be accurate. For professionally translated planning, response and recovery information, visit our 'In your language' page. View ‘In your language’ resources close Close message # Contact the NSW SES warning_amber Call Triple Zero (000) #### In a life-threatening emergency call Call NSW SES 132 500 #### For assistance during a flood, storm or tsunami support_agent Call 138 737 / 138 SES #### For administrative or general enquiries Mon - Fri between 8.30am - 4.30pm people_outline Call 1800 201 000 #### For volunteering information Access the Volunteer page to learn more ## When to call NSW SES ### During an emergency, is anyone trapped or injured? If yes, call Triple Zero (000) . If you answered no, assess your situation by answering the below questions. #### If you answer yes to any of the below questions, call the NSW SES on 132 500. Your request for assistance will be logged by our operations centre who will give you a reference number. Your request will then be forward onto the nearest SES unit for action. - Has a fallen tree blocked access? i.e. front door/driveway/road - Is a tree threatening to fall on your property or driveway? - Is your roof damaged or leaking? - Is there damage to your property that you cannot fix yourself? #### If you answered no to the above questions, please c ontact your insurance company or a private contractor to assess and complete the job, or repair it yourself if safe to do so. When to call 132 500 DL Flyer Watch this short video if you are unsure of when and why to call the NSW SES on 132 500. Sharon from our State Operations Centre explains when to call the NSW SES and when it's best to contact another agency. ## What to do after logging a call with us Assisting people in our communities who are overwhelmed by damage and impacts of national disasters as quickly as possible is important to all NSW SES volunteers. - Make sure you keep your phone close by so we can easily contact you about your request for assistance. - Stay away from any fallen trees and/or powerlines that may have been brought down in the storm. - Follow any safety recommendations you are given by the NSW SES. - NSW SES attends to request for assistance in a priority based order. A life threatening emergency will always be given immediate priority. - NSW SES volunteers undertake temporary emergency measures to make your home and the situation safe. It is important that you contact either your insurance company or a private contractor ot make permanent repairs to damage resulting from a flood or storm or to remove any remaining debris. - If you no longer require emergency assistance, call us on 132 500 quoting your reference number to cancel the request. This helps free up our emergency crews if you no longer need us. Indicates required field ## Send us a message This contact form is not monitored for storm and flood emergencies. All requests for assistance must be made by calling 132 500, where your call will be logged by our Operations Centre and a reference number issued. Full name Email address What’s the nature of your enquiry? - Select - Media enquiries General enquiries Volunteer enquiries Donation enquiries Bequest enquiries Website feedback General feedback Enter your message Submit mail_outline Contact NSW SES by mail PO BOX 6126 Wollongong NSW 2500 business NSW SES Headquarters NSW SES State Headquarters can be contacted on (02) 4251 6111 for general enquiries. hearing_disabled National Relay Service If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service and request NSW SES. translate Translation services Translation services are available for individuals with limited English proficiency who require an interpreter. ## Useful pages Get to know NSW SES's zones and units We've divided NSW into seven zones, with dedicated units to provide responsive services across the state. east News and events Stay up to date with the latest from the NSW SES. east Make a donation We are a community-based, not-for-profit organisation. Donations are gratefully appreciated and important in supporting our incredible volunteers. east ## Volunteer Association The NSW State Emergency Service Volunteers Association was established in 1998 to represent and support the volunteer members of the NSW State Emergency Service. To find out more about the Volunteers Association visit Volunteers Association (NSW SES VA) ## Follow us on social media